علوم انسانی دریا
Seyed Jafar Sadjadi Parsa; Morteza Aalaee Meherzi; Mostafa Alaee Meherzie
Abstract
Ports play a key intermediate role between maritime and other systemes of transport. Due to the many activities that are carried out in ports nowadays, there are various dangers at any point in port and working in the port is considered a high risk job. In this research, the factors affecting occurrence ...
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Ports play a key intermediate role between maritime and other systemes of transport. Due to the many activities that are carried out in ports nowadays, there are various dangers at any point in port and working in the port is considered a high risk job. In this research, the factors affecting occurrence of work accidents in Shahid Rajaee Port were identified and prioritized. At first, the factors were identified using numerous interviews and meetings with operational managers, experts and HSE professionals and also review previous research and literature and then using Delphi technique they were selected. Prioritize the factors was done using AHP method and distributing 105 questionnaires which out of them 86 valid ones collected. The statistical population of this study are the managers and experts of HSE and operation Shahid Rajaee Port. Since research findings can be used to reduce number of work accidents in Shahid Rajaee Port, it is considered as an applied research in terms of purpose and is descriptive, in terms of the type and nature of the research. The importance and prioritization of each of the factors affecting the occurrence of workplace accidents were identified using the (AHP) hierarchical analysis process. The results showed that high risk-taking of the employees, excessive fatigue, inadequate supervision of contractors and staff / workers, respectively, were the first to third priority in influencing factors of work accidents in Shahid Rajaee Port.
علوم انسانی دریا
Seyed Jafar Sajadi Parsa; Mahboobeh Javanmardi; , Hamid Reza Tahmak
Abstract
In this research employee’s needs hierarchy of central administration of Hormozgan’s port and maritime organization has been traced and sorted. The validity and reliability of the questionnaires were examined and proved and then distributed among the sample of the research. Number of the ...
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In this research employee’s needs hierarchy of central administration of Hormozgan’s port and maritime organization has been traced and sorted. The validity and reliability of the questionnaires were examined and proved and then distributed among the sample of the research. Number of the research sample is determined by Cochran Sampling formula. 93 out of 100 distributed questionnaires have been returned which all of them were acceptable. In order to analysis questionnaires, some tests have been used like: T-test, ANOVA test, KMO, Bartlett test, Kolmogorov-Smirnov test, Binomial test, Spearman correlation coefficient and Goodness of fit test (by some software packages such as Excel, Lisrel 8/8, SPSS 19). The conceptual model was evaluated by indicators of goodness of fit model, including: GFI, AGFI, RMSEA, CFI and NFI also binomial test and spearman correlation coefficient (that has been verified) were evaluated. The result revealed that among personal specifications (gender, age, marital status, work experience and education), organizational specifications (employment status and work place) and economical specifications (amount of wages and salaries), only education has a different effect on personnel job satisfaction. At the end of the research, Maslow’s hierarchy of needs has been traced for employees of Central Administration of Hormozgans’ Port and Maritime, that were in order: Self-actualization (3/72), Physiological (3/69), Social (3/67), Esteem (3/64) and Safety (3/52).
Abstract
The present study was carried out in order to evaluate the quality of the services at Rajaee Port container terminal. In this study, the SERVQUAL model was used, which is a tool for measuring the quality of services, and the identification and analysis of the existing gaps between the expectations and ...
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The present study was carried out in order to evaluate the quality of the services at Rajaee Port container terminal. In this study, the SERVQUAL model was used, which is a tool for measuring the quality of services, and the identification and analysis of the existing gaps between the expectations and perceptions of those receiving the services. The participants of this study are the customers at Rajaee Port Container terminal. Judgmental sampling method was used for selecting the sample. The standard and localized questionnaires with Cronbach's alpha was 0.921 and in the expectations section it was 0.895 among the 150 members of sample, of which 102 (68%) questionnaires were returned. To analyze the data, the LISREL software was used to check the reliability of the SERVQUAL and then the SPSS software was used to carry out the T- Test pair sample in order to check the significant gap between the expectations and perceptions of the respondents to the services. The results of the analysis indicate that there is a gap between the services expected by the customers and the services they have been provided with by Rajaee Port container terminal in all five dimension of quality services and from weight importance point of view; the tangible dimension is the most important dimension among other dimensions and after that, reliability, assurance, responsiveness and empathy are of the highest importance respectively. Furthermore, the tangible dimension has the maximum gap and the empathy dimension has the minimum gap between customers’ expectations and perceptions.